Support
How to reach us
Write to info@gestionecontrade.com. We reply within two business days, in Italian or English.
So we can answer in one go, include:
- the application name and version (Settings → About)
- your device and operating system (e.g. macOS 26, Windows 11, iPhone)
- what you expected and what happened
Things worth knowing first
We have no access to your data
Our applications keep all data on your device, encrypted. There are no accounts, no backups held by us, and no way for us to read or restore what you entered. Support can explain how the application works; it cannot see your bookings.
Lost passphrase
The encryption passphrase is yours and we keep no copy. If you lose it and did not store it in your operating system's keychain, the data cannot be recovered — by anyone, including us. This is a design decision, not a technical limitation.
Purchases and refunds
In-app purchases are handled by the store you bought from (Apple App Store, Microsoft Store or other official stores). Refund requests go to that store, under its terms; we have no access to payment data and cannot issue refunds directly.
Reporting a problem
We do not collect crash data automatically. If something breaks, write to us: a description and, if possible, a screenshot are enough.